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Managing IT infrastructure
is a complex task, requiring extensive skills and experience.
But if it can be executed over a network, Optimacy can do
this for you, and save you money. Rather than acquiring complex
network systems management technologies (NSM) or continuing
to try to make them work, why not let us take this task on
for you? We have already made the investment in NSM technologies
and our Network Operating Centre (NOC) has been managing client
networks successfully for some time in various locations around
the world.
As the diagram suggests, Optimacy services cover the full
range of infrastructure components, from hardware to business
applications. Our management services scope begins with
managing your network, monitoring components for availability
and parameters against threshold. When incidents happen
remedial actions will be taken. Your staff will only be
contacted as and when local actions are necessary. It continues
with problem management, executing root cause analysis and
recommending appropriate actions. Performance management
looks at overall performance and possibly recommends changes
to the infrastructure design. The service can be extended
to assist clients in managing against their service level
objectives. With Business Impact Management, service actions
are prioritised to respond to incidents or problems based
on business priorities, all of which has to be agreed with
the client.
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