Out-tasking
and offshoring - The best of both worlds
OPTIMACY offers all the benefits of selective out-tasking and
a lower risk alternative to direct off-shoring
Out-tasking is a common management approach and
has been used within IT operations for some years. A common example is the servicing
and maintenance of desktop and laptop computers. The use of external software
houses has been commonplace for decades. Adding in the offshore dimension is relatively
recent, but nevertheless has been tried and tested in the software development
field and is constantly hitting the headlines in the call centre arena, more commonly
in financial services. Out-tasking and offshoring infrastructure
management, however, is new. It combines the best of both worlds of the availability
of high skills and low costs. It allows you to share the costs of state-of-the-art
IT infrastructure and exploit far lower labour costs than available with simply
local out-tasking. A 'pay-as-you-go' financial model
means that you have low up-front costs and the opportunity to gain a net financial
return within a budget year. By using Optimacy Solutions
for this capability, you avoid the need to search for, evaluate, project-manage
the transition, and manage the ongoing relationship with an organisation based
far away in a very different business culture. Using Optimacy
Solutions, savings of as high as 30-50% of current costs are possible. With the
flexibility inherent in selective out-tasking, you can start small and steadily
grow the out-tasking scope to achieve more business benefits. In time, it should
be possible to contemplate reducing your costs associated with any NSM
technologies you have.
But
managing the offshore relationship directly, although an option for you, is non-trivial.
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