Services
  Overview
  Database Management
  Services
 Network Management
  Services
 Optimacy 1st response
 Networker Packages
 Server Packages
  Availability Link Utilisation Hardware Connectivity
CPU Memory Temperature

Modem
Connections

TCP
Connections

Basic
Networker

y y          

Enhanced
Networker

y y y y y y* y**

 

Networker Packages

Description

The Networker products are aimed at network devices that manage traffic. They offer 24 x 7 real-time monitoring, alerting and reporting of availability, link utilization, hardware parameters and connectivity parameters.

Equipment Monitored

Any network traffic management device that is IPand SNMP enabled and that is reachable from the Internet: Routers, Switches, manageable Hubs, Firewalls, Load balancers, VPN concentrators, Remote access servers. We monitor the following OEM products as standard: Cisco, Nortel/Bay, 3-Com, Juniper, Enterasys, Extreme, Netsweep, Sonicwall, but can monitor any other product that is SNMP enabled.

 

Client Notification

Client notification only takes place when events and status changes have been investigated and filtered by the Optimacy Networks technical support team.This reduces the chance of false and needless escalations. All confirmed status changes are reflected immediately on your individually customised web based status screen. In addition to this there are a number of notification options for you to choose from: SMS text*, pager, e-mail, telephone** and fax.

 

Monitoring Frequency

The standard polling frequency is set to once in every five minutes. Given that we investigate all status changes and alerts we are able to notify you within fifteen minutes of an event requiring your attention taking place.

Monitoring Methodology

We monitor all items via the Internet. Alternatively we can monitor via secure lines or via a VPN.

Security

Appropriate security precaution-such as encryption and password protuction-are taken whenever data is transmitted between our highly secure Network Operations Centre and your locations. There are also a number of other security options that can be implemented at your request, depending on your specific requirements. Our security team will be able to advise you on the most cost effective solutions based on our extensive experience.

 

Reports

In addition to the status screen, all availability and performance data is presented to you in easy-to-view graphical and statistical summaries. These reports allow you increased visibility of your performance trends and therefore allow for fact-based decision making. Historical data for up to six months is available as a standard.

 

Monthly Service charge

Please contact us for pricing and find out  just how affordable we have made this Service.

*For Remote Access Servers Only
**For Firewalls, VPN Concentrators and Load Balancers only

Download data sheet
Contact us for more details on sales@optimacysolutions.com
   © Copyright 2003, Optimacy NETWORKS. All rights reserved