| Optimacy
1st Response |
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Description
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Optimacy
1st Response monitoring service provides you with
24 x 7 real-time monitoring, event notifications and
reporting of changes in the availability status of
network devices, IP ports and servers. It also gives
you access to a web-based reporting and status system.
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Objects
Monitored
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Any equipment
that is IP enabled and is reachable from the Internet.
Servers, manageable hubs, switches, routers, firewalls,
load balancers, VPN concentrators, remote access servers,
URLs and individual TCP/IP ports.
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Client
Notification
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Client
notification only takes place when events and status
changes have been investigated and filtered by the
Optimacy Networks technical support team. This reduces
the chance of false and needless escalations. All
confirmed status changes are reflected immediately
on your individually customized web-based status screen.
In addition to this, there are a number of notification
options for you to choose from: SMS text*, pager,
e-mail, telephone** and fax.
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Monitoring
Frequency
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The
standard polling frequency is set to once every five
minutes. Given that we investigate all status changes
and alerts, we are able to notify you within fifteen
minutes of an event requiring your attention, taking
place. |
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Monitoring
Methodology
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We
monitor all items via the Internet. Alternatively we
can monitor via secure lines or via a VPN. |
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Security
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Appropriate
security precaution-such as encryption and password
protection-are taken whenever data is transmitted
between our highly secure Network Operations Centre
(NOC) and your locations. There are also a number
of other security options that can be implemented
at your request, depending on your specific requirements.
Our security team will be able to advise you on the
most costeffective solutions based on our extensive
experience.
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Reports
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In
addition to the status screen, all availability and
performance data is presented to you in easy-to-view
graphical and statistical summaries. These reports
allow you increased visibility of your performance
trends and therefore allow for fact-based decision
making. Historical data for up to six months is available
as a standard.
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Monthly
Service charge
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This
service costs less than the cost of a daily newspaper.
Contact us for pricing and find out just how affordable
we have made this Service. |
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* The first ten (10) SMS texts will be included within
this service. Thereafter they will be charged at actual
cost rate. ** Mobile phone and landline call charges
will be applied at actual cost rates.
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Download data
sheet |
| Contact
us for more details on
sales@optimacysolutions.com |